Openware Driven services

Openware services consist of a series of activities that aim to achieve maximum satisfaction with the customer’s needs and expectations in the field of physical security. They are designed and implemented in such a way that the entire solution is used to the best of its potential, consistent with the available skills and customer organization.

Support services

Staying close to our customers is crucial, especially in an area such as active physical security. With this service, we are committed to being present at all times and to solving Openware issues as quickly as possible.

When we are in charge of controlling a building, a plant or an area, continuity of service is of fundamental importance. It is therefore essential for us to have a complete picture of the systems: intrusion detection, access control/ time &attendance and video surveillance, even remotely.

We wanted to offer more than just assistance. So, we decided to put at the service of our customers our know-how and our thirty-year experience to offer comprehensive advice on the choice of products and technologies related to active physical security.

Our work ethic dictates proactivity. For this reason, we have designed a maintenance service able to take action to ensure that all subsystems comply with the operating standards at all times.

Maintenance services

Every software in continuous development requires revisions and adaptations. In a market of critical importance such as physical security, we ensure code corrections or fixing of other malfunctions, to ensure continuity of services.

Openware is a software in continuous development. Every day, our R&D team looks for new ideas and new solutions to improve the functioning and usability, add new functions and features, adapt it to regulatory evolution and the context of reference.

To adapt Openware to the needs of each client, we have hypothesized two specific modules: Base and Advanced. The first is thought to support the evolution of the informatics infrastructures within which the system operates, the second to meet new requirements of integration and evolution of the connected subsystems.